Returns & Refunds
RETURNS & REFUNDS
We understand shopping online can be tricky sometimes and we want you to be completely happy with your purchase. We will happily offer a refund within 14 days of receipt. Goods purchased online must be returned to us in a new and unused condition and in their original Del Rio Jewels packaging in order for us to process a refund.
We do not accept returns on sale items
(including flash/limited time promotions).
Proof of Purchase
We are unable to offer a return on items without a proof of purchase. Please keep your original receipts.
We do accept returns or refunds on ear cuffs and earrings. For hygiene reasons, we are unable to accept returns on any other earrings unless faulty upon arrival.
No credit or refund will be given for any goods ordered in error by the customer.
Instructions to issue a return
Please contact firstname.lastname@example.org with your order number to notify us of your return. Please explain what you are returning and why.
Once received, returned items will undergo a full quality control check. We aim to process all returned orders within 30 working days provided that the goods in question are returned by you and received by us in the condition they were delivered to you.
All refunds will be credited to you via store credit only. We do not provide refunds to your credit card unless the item arrived to you faulty/damaged.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products. Any damage to packaging in transit is not included as a fault. We cannot accept responsibility for any parcels lost in transit.
We reserve the right to deny unreasonable returns.