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Returns & Refunds

RETURNS & REFUNDS
We understand shopping online can be tricky sometimes and we want you to be completely happy with your purchase. We will happily offer a refund within 14 days of receipt via store credit only. Goods purchased online must be returned to us in a new and unused condition and in their original Del Rio Jewels packaging in order for us to process a refund. 
 
Sale
We do not accept returns on sale items
(including flash/limited time promotions).
 
Proof of Purchase
We are unable to offer a return on items without a proof of purchase. Please keep your original receipts. 
 

Personalised Pieces
We do not provide refunds/exchanges for a personalised piece as each piece has been made especially for you. 
 
 
Earrings
For hygiene reasons, we are unable to accept returns or refunds on any earrings unless faulty upon arrival. 

Error
No credit or refund will be given for any goods ordered in error by the customer.
Damage after 14 days
Please email us at info@delriojewels.com with images of your damage and we will do our best to assist you with its repair. Please note that repairs after 14 days of delivery will be charged at $30 and above, depending on the damage. 
 

Instructions to issue a return
Please contact info@delriojewels.com with your order number to notify us of your return. Please explain what you are returning and why, together with photographic evidence. 
Shipping cost to Del Rio Jewels is born by the client. Please send us the tracking information for your returned parcel. 
Once received, returned items will undergo a full quality control check. We aim to process all returned orders within 5 working days provided that the goods in question are returned by you and received by us in the condition they were delivered to you.
All refunds will be credited to you via store credit only. We do not provide refunds to your credit card unless the item arrived to you faulty/damaged. 
 Any damage to packaging in transit is not included as a fault.
We cannot accept responsibility for any parcels lost in transit.
We reserve the right to deny unreasonable returns.